abqhudson
new member
Reged: 08/23/04
Posts: 13
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Today I talked to Scott at Seven to try to get some information or comment about a used Seven Ti frame that I am looking at. There is no Seven dealer in my town.
Scott's attitude was very distressing to me - "we don't provide service or comment about used frames". No information or help provided.
This attitude must kill the resale value of used Seven frames and it certainly indicated to me that I might want to consider something else.
Jim
Colnago rider
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Dave_Thompson
prophet
Reged: 12/19/03
Posts: 721
Loc: Spokane, Washington
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It doesn't sound any different that other maunfacturers. Typically they will only give year of build and geometry/dimensions. Try e-mailing them with those questions.
No service, unless you pay for it, because it's used and no comments because they can't examine what you are looking at.
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Steel lover, but then I like Ti with carbon too.
Licensed bike geek.
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davids
new member
Reged: 12/18/03
Posts: 26
Loc: Boston, MA
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I'm wondering what kind of "comments" you wanted.
Seven provided me with full geometry and ride characteristics (handling, rigidity, compliance, etc.) after I provided them the serial number of my used Axiom. They were responsive and friendly. They also told me when the bike was built. They've been nothing but helpful.
But I didn't ask them to comment on condition, or to commit to providing warranty service.
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DavidS
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Jebuza
new member
Reged: 03/14/04
Posts: 2
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My experience with Seven is that they will not honor the warranty if you are not the original owner. I bought a used Odonata (less than 6 months old when purchased) and after a year the glue bond between the carbon fiber rear seat stays and seat tube gave way. I contacted Seven and they told me since I'm not the orginal owner the repair wasn't covered by their warranty, however they would fix the problem for $600+ if I shipped the frame to them. This damage was not caused by misuse on my part, and indeed the Seven folks stated as much when during a telephone conversation after they received the frame (yes, I doled out the $) that it looked brand new.
It seems to me that a manufacturer of such expensive frames (and worth it, I will add) would extend their warranties beyond original ownership. Indeed, it is my understanding that their competition (Serotta, as told by the local Serotta dealer) does.
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Lon
sage
Reged: 12/20/03
Posts: 595
Loc: Pittsburgh, PA
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Calfee upon a fee and their inspection of the bike will give a used owner the remainder of the warranty. In the case of a Tetra it is the remainder of 25 years. That is not a bad deal and one I would take them up on.
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davids
new member
Reged: 12/18/03
Posts: 26
Loc: Boston, MA
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Serotta's warranty is the same - Original owners only (see their website: http://www.serotta.com/pages/warranty.html). That's pretty much normal practice.
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DavidS
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