Seven Glitch and Customer Service: Bikefanclub.com

Well, I sent my Seven Axiom Ti back to Seven for a warranty issue. The non-drive side BB shell is either not faced correctly, or the threads were not cut parallel. Two weeks ago I was installing the DA 7800 cranks and I noticed something when installing the non-drive side bearing cup. There is a 5cm long visible gap from about the 4/5 to 7/8 o'clock position that is .01" at the apex and then tapers to being flush. The drive side BB shell has no gaps. I reinstalled the securing lockring from the Ultegra BB and the gap was still there, so the frame has been like this since I bought it new back in 2001. The threads were not crossed on install and the components have always gone in very smoothly. Unfortunately, there are no Seven dealers close to me, so I took it to the LBS to "verify" that the presence of the gap and then we called Seven who gave us an RA# and then we broke the bike down for shipment. The frame should arrive today at Seven and hopefully this will be a quick fix (e.g., refacing and/or retapping) and they will not find it necessary to weld-in a new BB shell. Seven indicated that if it is facing and/or retapping, then the turn around time will be 24 hours or less. If they have to do anything more involved, the the turn around time will be 48 hours.

Seven called me on Monday to let me know they had recieved my frame. Tuesday afternoon, I gave Seven a call as I was curious what was found and if it was fixed. I was told that
my frame actually shipped out on Monday!! Talk about quickly turning around warranty work. The only thing the frame needed was to be refaced to fix the problem. After refacing, they checked the frame (overall) to make sure it was within tolerances, installed a bottom bracket to make sure there were no gaps, and then packed it up and sent it out. This is my first experience with warranty work, but I am quite pleased in the manner and quickness with which Seven approached the warranty claim.