Best way to get service from Calfee?
03/24/04 03:32 AM (68.4.173.10)
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I have heard and read great things about the customer service at Calfee, which is part of the reason why I chose to buy one; I LOVE my Tetra-Pro. However, the service experience with the company has been less than stellar.
While I didn't damage my body, I am sad to say that I had a near-wreck experience that did break a spoke in my front wheel and took a sizable chip out of the paint on my right rear seat stay last Tuesday. My local dealer suggested I email Dean over at Calfee and that they would send me out some touch-up paint. I did so along with a couple of pictures of the damage last Wednesday. After receiving no response, I then followed up again on Friday and CC'd Stella, who I read has since left the company. It will be a week tomorrow, and I have still received no response, even if just to say we will get back to you, or we are too busy, etc. Is this typical of Calfee? Is a phone call a better option? If so, for whom should I ask? Feedback/advice from your experiences would be appreciated.
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