Re: Best way to get service from Calfee?
03/24/04 04:06 AM (4.13.21.173)
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Tetrafied,
It seems Calfee is undergoing some growing pains.
My wife and I have purchased 3 frames from them, and have always had great service.
Until now, that is.
Last year I sent the back end of our tandem in to have a cable stop added, and Dean had the work completed in two hours, and the bike shipped back the same day. My custom tetra is currently at the factory for a minor repair and nudification. It has been there longer than it took them to make it when I first ordered it. My LBS has had a hard time getting them to call back, and my phone message has also gone unanswered.
Everyone at Calfee was very prompt in the past, so I must assume they are just swamped.
I think Lon is right though, just keep calling until you get through. Once you have somebody on the phone, I'm sure they will give you the straight poop.
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