Reged: 12/19/03
Posts: 717
Loc: Spokane, Washington
Re: Best way to get service from Calfee?
03/24/04 04:40 AM (24.17.236.162)
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I'm concerned about the service at Calfee. I've owned three Calfees and have been very vocal in my love of the bikes and admiration for the Calfee organization. However I recently sold my Luna Pro, which I purchased brand new last year, because of a finish issue that was brought to Calfees attention at time of purchase, and it was stated that it would be taken care of when I decided to send the frame back to Calfee. I elected to ride the bike for the season and send it back over the winter. When I emailed Calfee regarding this, complete with the original emails between Calfee and I, they said to send it in and "they would look at it". That is as far as I got. It sounded to me as if they were try to wiggle out of the promises made to me earlier. I do a lot of my business on the basis of a person's word to me. I felt that Calfee didn't keep theirs and rather that stew about it, I sold the bike at a considerable expense to me. I won't buy another Calfee, as good as their bikes are, because of my perception of the company.
-------------------- Steel lover, but then I like Ti with carbon too.
Licensed bike geek.
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