The best way to get service from Calfee or for that matter any other manufacturer is to purchase their product from one of their best dealers. Any manufacturer will always give their best service to their biggest dealers first. You always take care of the hand who feeds you the biggest piece of the pie first, and then so on and so on. If your LBS wants your business in the future, he should be working his butt off on meeting your needs, not telling you to go do it yourself.
My LBS last year sold 90 Calfee's, that's an average of almost 2 Calfee's a week, every week of the year. He's on the phone with Calfee every day. He got my customized Tetra in five weeks, and Christmas and New Years landed in the middle of that time period. I place a lot of heavy requests on my LBS and he does whatever it takes to meet my needs, and he will always have my future business and my referrals.
If I went to Calfee for something, I would not expected to get the same service from them as my LBS gets. Even if I had brought 3 bikes directly from Calfee, I wouldn't know my way around the company like my LBS that buys 90 a year. If you brought your bike from a LBS, let him earn his money you paid him..... your not suppose to be working for him. If you didn't buy from him I'd suggest finding a new LBS that does a lot of business with Calfee, and build a new business relationship with them.
My thoughts about Calfee Inc., it's a great company. There are 100's bike builders that would love to have achieve the success Craig Calfee has had. I believe to perception of Calfee is very positive to the majority of riders. Besides I don't ride perception, I ride a bike that meets amazing performance requirements and looks great while doing it, which Calfee fills that bill.
Good luck with you touch-up.
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MAX
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