Re: Best way to get service from Calfee?
03/24/04 01:59 PM (12.75.77.203)
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I agree with others these are some growing pains. When I bought mine you never saw them mentioned much and now people all over have heard of them. Of course more orders mean more work which means ...
That said I have never had a problem with service. As I stated before I call until I get a live voice and person. The last time Dean helped me his mailbox was filled. I think I called three times and got him. I'm sure he does not want his mailbox filled with voice messages anymore than I would. The trouble is there are only so many hours in the day. Dean is a hands-on person who tries to do it all himself to a large extent. I'm the same so it is easy for me to relate to it.
Recently I had a question about something and I ended up having a wonderful conversation with Craig. This was far from the first one. He answers the phone and that is how I got him.
Dean has been a tremendous help to me several times. It is just a matter of reaching someone and treating them the way you would want to be given a reverse of the situation.
I have had similar experience with other companies that others say won't provide service. I don't have problems.
With Stella gone they will be more swamped than ever. However the key to remember is that both Craig and Dean REALLY CARE. However you can only do so much in any given day. Reach them and all will be fine.
The big dealer is a great idea if you have one. We don't out here.
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Re: Best way to get service from Calfee?
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