Re: Best way to get service from Calfee?
04/01/04 11:21 PM (66.80.63.95)
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>Nothing has changed from your experience 3 1/2 years ago.
Oh really?? Are you telling me the people posting about poor communications with Calfee Design are lying? Mistaken?
>It is not nice to criticize without first hand knowledge.
I was not criticizing. Although when I reread my post, I can see how you might misinterpret my "tone". But do note that I did put a smiley (with tongue sticking out) at the end of my "criticizing" question. I was just trying to be a smart ass with my earlier post.
>He is the same great guy he has always been.
That's wonderful. But why are there seemingly so many complaints of poor communications as of late? Go look in the old forum, they're there too. The people here with the bad experiences are not complaining about Craig Calfee, per se, but about Calfee Design. Yes, he's the man in charge and everything is ultimately his responsibility, but please don't confuse Craig personally with the company's behavior.
>Did you ever think how many e-mails he must get? Plus he has his job and other responsibilities.
It doesn't matter if he gets a million e-mails and phone calls. Fact is that great customer service and relations are very real and important issues in todays world. This is probably even more important when a customer is spending the money for a high end, expensive bike. Also, part of his job and responsiblities IS responding to calls and emails. Whether he does this personally or hires somebody to take of the function is less important. What is important is that it be taken care of.
Let me state right now so there is no further confusion. I have only had good experiences with Calfee Design and Craig Calfee. I give them an "A+" for communication and service as well as making a great bike. However, having said that, I am worried about the complaints in the last ~12 months.
I feel personally responsible for the sale of at least 2 Calfee frames. I've loaned my Tetra frame out on extended rides to friends and have praised their service as a selling point. Since my loyalties are more to my friends than to Calfee, I now feel obligated to share the concerns of some of the poster here as well as my experiences since my data points are fairly old.
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