Jas0n
journeyman
Reged: 01/26/04
Posts: 62
Loc: Westchester, New York
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Re: Best way to get service from Calfee?
04/02/04 12:31 AM (144.126.201.102)
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i think people need to realize that for a customer to get any kind of communication straight to a producer of bicycles is largely unheard of. try calling up trek and speaking to someone about your messed up 5900, let alone the c.e.o of the company; there are reasons that they choose to distribute through dealers. dealers are the means of communication which customers should embrace. they are usually able to answer many of the customers questions, and if they can't, they are more able, as far as time and experience goes, to get in touch with calfee; it is their job to serve the customer! you must realize that they have to make the bikes you are complaining about. if you have a problem, contact your dealer rather than going straight to calfee. if everyone calls them with every little issue, they would never get anything done. give them a break. try working in the industry. calfee has much better customer realtions than anyother company i have dealt with. think about the way santa cruz bicycles has dealt with their recent increase in sales; even dealers can hardly reach them and they often underestimate the delivery of bikes by 2 months! how about a 2 year waiting list for a rivendale, and they're just steel! chill, ride your bike, and enjoy life.
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eat to live, live to ride
if it ain't rainin, it ain't trainin
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