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Jas0n wrote:
i think people need to realize that for a customer to get any kind of communication straight to a producer of bicycles is largely unheard of. try calling up trek and speaking to someone about your messed up 5900, let alone the c.e.o of the company

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I think that is one of the smaller reasons people buy a Calfee; to speak to THE person who is building the bike. Yes, he has people doing the day to day operations, but in effect, when you speak to Calfee, Dean, Stella... you ARE talking to the person doing the build. Personally, I don't want to talk to a robotic welder, but I surely do appreciate talking to a human whether it's at Calfee, Trek, Giant or my LBS. I'm special, just like you. I like receiving special attention, just like you. All these people are asking for is a response. ...even if it's to tell them it'll be another 8 weeks. They may or may not like the response they hear, but I know they appreciate hearing it rather than getting the impression they are being ignored.

Go back to their website. There is a Contact page. My expectation for using the information there is that I'd get a response in a reasonable amount of time. If Calfee wanted us to use the LBS as main contact and liason (I'm not saying they don't), then they should state that on the contact page. In fact, it's very specific on which issues you should contact the LBS.

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Skuke
95 Carbonframes Tetra Pro
92 Bridgestone MB-1
90 Moser 51.151

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