Re: Best way to get service from Calfee?
04/03/04 12:34 AM (24.53.21.48)
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Skuke I'm with SpinDoc on this one. Some people complain way too easily and get upset way too easily. I've had service within the past 12 months with absolutely no problem whatsoever. And this has been twice and not just once.
I had paint chipping problems. Dean said they would look at it even though the bike was 2 years old at the time. They agreed that I had an abmormal number of chips. They stripped it so I could change from cabernet red to clear and they did not charge me. Later Dean sent me a full touch-up kit for the clear when I got my first chip.
My service has been in the last 12 months. I'm in business and I see and hear people complain all the time. They don't see both sides of an issue but rather are focused on themselves. When you start to work cooperatively with people then it all jives.
Skuke don't take what I said so hard and personally. I was commenting more on what others had said and your defense of them. Being in business I hear complaints that are groundless over and over and over and over. Life is too short. We all need to get out and ride more!
I think you would find that if you approached any service issue well the result would work out. Quite a few of the complaints in the past have been what SpinDoc said on the time involved in getting a frame or a repair. I never worry about that. When they can do it and do it right it gets done. They are not a production line but a limited production line.
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