Reged: 12/19/03
Posts: 717
Loc: Spokane, Washington
Re: Best way to get service from Calfee?
06/02/04 03:33 AM (24.17.236.162)
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Lon: Yours is a well thought and explained reply. Like you I have been in a business for over 30 years. If you carefully read my reply, I said that Stella had e-mailed me to send the bike in and it would be taken care of. A flat statement. Then 6 months later their response to me sounded very much like they were waffling on their answer. I had many e-mail and phone contacts with Stella prior to buying my third Calfee, all friendly and cordial. So when I was told to 'send it in and we'll take a look at it" after being told 6 months earlier to send it in "and we'll take care of it" perhaps you can understand how I felt. There was no shouting, screaming or pounding a table. I'm a very mature adult and know fully well nothing good is gotten by adversity.
I've been on the Calfee forum since day one, and as you may remember a very big supporter of Calfee. I still think the bikes are very good and I've not said anything to the contrary. What I did not like was the way in which, to me, Calfee said one thing and then attempted to practice another. I'm not at all angry or bitter, just very disappointed and hurt. I'm not trying to stir the pot, but for every point often there is a counterpoint. I seriously doubt my 'episode' will stop anyone from buying a Calfee. And when the occasion arises, I will present my point of view. As will you.
-------------------- Steel lover, but then I like Ti with carbon too.
Licensed bike geek.
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