Allan
journeyman
Reged: 05/04/04
Posts: 198
Loc: Bds,W I
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Re: Best way to get service from Calfee?
06/02/04 10:11 AM (66.205.8.130)
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Vaxn8r,
You really hit the nail on the head with Stella and her sudden change of job, this is something i have encountered very often with a lot of companies.
It seems to me that staff come and go with an amazing burst of speed,you can never seem to tie anyone down to a commitment,cause in about every 3 months time i usually end up hearing the same old story.
You walk in or call on the phone, speak to the head of the relevant department and set up all that is required, the transation usually goes very well and you have gained confidence in the company, or at least with the person who handled you.
Then a little while later you need to deal with them again and ask for the same person only to hear the reply is 'they dont work here anymore'.
I know that people move on in jobs,hopefully to a better career, but with the frequency that these people i have come into contact with move around,i'm not surprised that the satisfaction level for customers isn't that great.
Take the situation with Stella leaving her job, maybe she wasn't doing such a great level of service or had just gotten 'tired' of the workload at Calfee,or for many other reasons, but in the end, the way you were treated by her, left you with a somewhat 'off taste'about your custom paint order, so its a good thing your LBS backed you up 100%.
"Theres nothing like another fussy miserable biker that wants to waste my time with a stupid custom paint job i couldnt care about",that happens to be posted on OUR company website, right?????.
Funny thing is, how they could suddenly do a job that initally was a 3 month wait,in about 6+ weeks...now thats truely amazing.
While i dont want to put the cart before the horse here, i can bet that you will obviously be speaking directly to Craig from now on for any future work with your Calfee.....that is until he finally changes jobs too.
--------------------
Its time to ride.
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