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Insightdriver
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Reged: 03/07/04
Posts: 472
Re: First Rate Customer Service
      11/05/05 05:51 PM (67.161.185.252)

Quote:

cccyclist wrote:
My LBS was being told that everything was under control and that Reynolds had the fork and it would be shipped out the next day, then two weeks later nothing has happened.






Could you clarify for us who made the statement that Reynolds had the fork and it would be shipped out the next day? If it was someone from Reynolds, then you deserve, from Reynolds, an explanation for the holdup.

I understand, as well, the engineering that goes with specifying a bike and that it often requires a complete re-engineering when you change one component that is critical such as the fork. That said, I am in sympathy with you in that you are stuck without knowing what is going on with the fork. Reynolds is a huge company. I have not heard anything bad about them so it is very puzzling that they can't get a fork made up for you in less time than it has taken. Start to finish couldn't take more than one week in a larg composite manufacturing company.

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Entire thread
Subject Posted by Posted on
* First Rate Customer Service Saxon 11/04/05 05:21 AM
. * Re: First Rate Customer Service pritchet74   11/04/05 04:30 PM
. * Re: First Rate Customer Service cccyclist   11/04/05 05:47 PM
. * Re: First Rate Customer Service Insightdriver   11/05/05 02:47 AM
. * Re: First Rate Customer Service vaxn8r   11/05/05 03:25 AM
. * Re: First Rate Customer Service cccyclist   11/05/05 02:58 PM
. * Re: First Rate Customer Service Insightdriver   11/05/05 05:51 PM
. * Re: First Rate Customer Service cccyclist   11/05/05 07:02 PM
. * Roll With It Lon   11/07/05 03:32 PM

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